Servicers should expect retention workouts to result in a sustainable cure of the delinquency. Genworth authorizes servicers to decision retention workouts within Genworth’s Delegated Workout Program guidelines as stated below. Any retention workout that does not meet these guidelines should be submitted via encrypted email to
Forbearance Plans for a period not to exceed 6 months. Any forbearance plans extended beyond the initial 6 months (including re-approvals) must be submitted via encrypted email to

Repayment Plans up to 12 months. Repayment Plans beyond 12 months should be submitted via encrypted email to

Modifications with any of the following terms are delegated:
  • Delinquent loans or Imminent Default loans, as defined by the GSEs
  • Capitalized amounts will be insured but limited to interest in arrears, legal fees and costs and claimable advances
  • Changes to rate
  • Changes to term up to 480 months
  • Principal Forbearance
  • The number of times a Genworth loan has been modified does not affect the delegation
Refer to Genworth’s list of Industry or Investor approved modification programs

Request loan level workout exceptions to any of the above Modification parameters via encrypted email to or through our Secure Submission tool at:

Modification Program Reviews: Genworth will review servicer modification programs with terms exceeding Genworth’s delegated parameters or with non-traditional features such as, but not limited to, principal forgiveness (reduction) or no-doc modification programs to determine acceptability and/or delegated eligibility. Submit the detailed program guidelines for consideration via email to


Workout Reporting is required. Get the details

Secure Submission

Submit data to Genworth using our secure web application.
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